Privacy Policy

At Haes Technologies, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use the HT Eye platform, including both the mobile application and the web portal.

1. Information We Collect

When you use HT Eye, we may collect the following types of information:

• Account & User Information
  • Name, email address, organization, and user role
  • Login credentials (secured and encrypted)
• System & Panel Data
  • Fire alarm panel status (fire, fault, test)
  • Event logs from your connected systems
  • Site names, zones, device IDs, and activity history
• Device & Technical Information
  • Device type, operating system, browser version
  • IP address and access timestamps
  • Error logs and diagnostics for support and reliability
• Optional Location Data
  • Location access is only used if location-based features are enabled and you grant permission.
  • We do not collect location data without your consent.

2. How We Use Your Information

• Provide real-time monitoring of fire alarm systems
• Deliver alerts and notifications (e.g., fire, fault, test)
• Show dashboard data across your registered sites
• Generate reports and analytics
• Improve system performance and support
• Ensure system security and account protection

3. Data Sharing and Security

We do not sell or rent your personal data to third parties. Your data is shared only when:

• Required by law or regulatory authorities
• Necessary to provide cloud services (e.g., secure hosting, data backups)

Security Measures:

• All data is encrypted in transit (SSL/TLS)
• Passwords are securely hashed
• Access is role-based and restricted to authorized users only

4. Your Rights and Choices

You have full control over your data:

• Access and update your profile at any time
• Request deletion of your account and associated data
• Export your data upon request
• Control your email and mobile notification preferences

To make any such requests, please contact our support team (details below).

5. Cookies and Analytics (Web Portal Only)

Our web portal uses essential cookies for login sessions and optional cookies for analytics (e.g., to track usage patterns and improve performance). You can manage cookie preferences in your browser.

6. Children's Privacy

HT Eye is intended for professional and commercial use only. It is not designed for use by individuals under the age of 16.

7. Changes to This Policy

We may update this Privacy Policy as needed. If we make significant changes, we will notify users via email or app notification.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us: